Terms and Conditions and Privacy Policy

Terms and Conditions

These Terms and Conditions apply to all services provided by Elaine Cernuto Coaching and Hypnotherapy (referred to as “the Coach”), including 1:1 coaching, hypnotherapy sessions, workshops, and programmes such as Lead Well and The Resilience Reset, delivered online or in person.

By booking or attending any service, you agree to these Terms.

 

1. Nature of Services

The Coach provides coaching, hypnotherapy, and wellbeing services designed to support personal and professional development, stress resilience, and sustainable performance.

Coaching is a collaborative, reflective, and developmental process and is distinct from counselling, psychotherapy, consultancy, or medical treatment.

These services:

  • Do not constitute medical, psychiatric, or clinical treatment

  • Do not replace professional healthcare advice, diagnosis, or treatment

 

2. Client Eligibility

Clients must:

  • Be aged 18 or over (or have written parental/guardian consent)

  • Disclose any relevant medical, psychological, or wellbeing conditions

  • Not attend sessions under the influence of alcohol or non-prescribed drugs

 

3. Responsibilities

3.1 Responsibilities of the Coach

The Coach will:

  • Deliver services with due care, skill, and professionalism

  • Maintain appropriate confidentiality within legal and ethical limits

  • Work in accordance with the EMCC Global Code of Ethics

3.2 Responsibilities of the Client

The Client agrees to:

  • Engage fully in the process

  • Prepare for sessions and complete agreed actions

  • Communicate openly and honestly

  • Take responsibility for their own decisions, actions, and wellbeing

 

4. Coaching Relationship

  • Coaching is future-focused and aims to support clarity, confidence, and capacity

  • Goals and priorities will be agreed and may evolve over time

  • Outcomes are not guaranteed and will vary between individuals

 

5. Bookings and Payments

  • All sessions must be booked in advance

  • Payment is due at the time of booking unless otherwise agreed

  • Payment methods: bank transfer or agreed platform

For programmes:

  • Full payment is required before the first session unless a payment plan is agreed in writing

 

6. Cancellation and Rescheduling

  • A minimum of 48 hours’ notice (working days) is required to reschedule or cancel a session

  • Late cancellations may be charged in full or counted as a session

  • Missed sessions are non-refundable

  • If the Coach needs to cancel, sessions will be rescheduled or refunded

 

7. Confidentiality

All sessions and communications are treated as confidential.

Information may only be disclosed:

  • With your explicit consent

  • Where required by law

  • Where there is a risk of serious harm to you or others

Where appropriate, you may be asked to provide a nominated contact in case of serious wellbeing concerns.

 

8. Data Protection (GDPR)

Personal data is collected and processed in accordance with UK GDPR and the Data Protection Act 2018.

Your data will be:

  • Used only for delivering coaching services and related administration

  • Stored securely

  • Not shared without consent unless required by law

You have the right to access, amend, or request deletion of your data at any time.

Please refer to the Privacy Policy for full details.

 

9. Intellectual Property

All materials provided (including tools, frameworks, and resources) remain the intellectual property of the Coach.

They may not be copied, shared, or used for commercial purposes without written permission.

 

10. Limitation of Liability

To the fullest extent permitted by law:

  • The Coach is not liable for any indirect or consequential losses

  • The Client is responsible for decisions and actions taken following sessions

Liability is limited to the amount paid for the service.

 

11. HeartMath® Disclaimer

Some programmes incorporate HeartMath® techniques. These are evidence-based tools for emotional regulation and resilience but are not a substitute for medical or therapeutic treatment.

HeartMath® is a registered trademark of Quantum Intech, Inc.

 

12. Governing Law

These Terms are governed by the laws of England and Wales.

 

13. Amendments

These Terms may be updated periodically. The latest version will always be available on this website.

 

Privacy Policy

 

1. Who I Am

This website is operated by Elaine Cernuto Coaching and Hypnotherapy.

I provide coaching, stress management, health and wellbeing services to individuals and organisations.

📧 hello@elainecernutocoachingandhypnotherapy.com

 

2. What Information I Collect

I may collect:

  • Name and contact details

  • Information shared during enquiries or coaching

  • Information relating to wellbeing, stress, and goals (with consent)

  • Payment details (processed securely via third parties)

  • Website usage data (e.g. cookies, analytics)

 

3. How I Use Your Information

Your data is used to:

  • Deliver coaching services

  • Manage bookings and communication

  • Process payments

  • Improve services and website

  • Send relevant updates (only if you opt in)

 

4. Legal Basis

I rely on:

  • Contract – to deliver services

  • Legitimate interests – to operate my business

  • Consent – for sensitive data and marketing

Health/wellbeing data is processed only with explicit consent.

 

5. Data Storage and Security

Your data is stored securely using trusted platforms (e.g. email, cloud storage, booking/payment systems).

Reasonable steps are taken to protect your data.

 

6. Sharing Your Data

Your data is never sold.

It may be shared with trusted service providers (e.g. payment processors) only where necessary.

 

7. Data Retention

  • Client records: up to 6 years

  • Enquiry data: shorter periods

Data is securely deleted when no longer required.

 

8. Your Rights

You have the right to:

  • Access your data

  • Correct inaccuracies

  • Request deletion

  • Withdraw consent

Contact me to exercise these rights.

 

9. Cookies

This website may use cookies to improve user experience and analyse usage.

You can control cookies through your browser settings.

 

10. Updates

This policy may be updated. The latest version will always appear on this page.